Return & Refund Policy

1. Order Review & Customer Responsibility

Before placing your order, please carefully review all order details, including:

• Spelling, names, dates, messages, and other personalization details
• Product style, color, size, and design selection
• Shipping address, email address, and contact information

By completing your purchase, you confirm that all submitted information is accurate and final.

Woogive.com is not responsible for customer-submitted errors, including typographical mistakes, incorrect personalization details, wrong size or color selection, or incomplete or invalid shipping information entered at checkout.

2. Eligible Issues for Resolution

If your order has a problem caused by our error, we may offer a free replacement, partial refund, full refund, or store credit, depending on the situation.

Eligible cases may include:

• You received the wrong item
• The item arrived damaged or defective
• The item has clear printing or production defects
• The item is missing parts or components due to our fulfillment error

In most eligible cases, we reserve the right to offer a replacement as the primary resolution before issuing a refund.

3. How to Submit a Claim

To request assistance, please contact us at support@woogive.com within 30 days of the delivery date.

Your request must include:

• Your order number
• Clear photo(s) showing the item and the issue
• A brief description of the problem

We may request additional information if necessary to verify the claim and determine the appropriate resolution.

4. Non-Refundable / Non-Replaceable Situations

We are unable to offer refunds, free replacements, or returns in the following situations:

• The customer entered incorrect personalization details
• The customer selected the wrong product, design, size, style, or color
• The shipping address provided at checkout was incorrect, incomplete, or undeliverable
• Delivery failed due to customer unavailability or refusal to accept the package
• The tracking status shows the package as delivered, but the item was lost, stolen, or misplaced after delivery
• There are minor variations in color, size, print placement, or appearance that are considered normal production tolerances
• The customer is dissatisfied for preference-based reasons, including expected look, feel, or color appearance

Please note that actual colors may vary slightly due to screen settings, lighting conditions, and production differences. Slight variations do not constitute defects.

5. Discounted Replacement in Certain Cases

In certain situations not caused by our error, we may offer a one-time replacement at a discounted price as a courtesy. This may include:

• Customer mistakes in personalization details
• Wrong item, size, or variant selected during ordering
• The package was returned, disposed of, or destroyed due to an invalid or insufficient shipping address

Courtesy replacements are offered at our sole discretion and are not guaranteed.

6. Refund Policy

Refunds are issued only when deemed appropriate by our support team. Depending on the circumstances, we may choose one of the following resolutions:

• Free replacement
• Partial refund
• Full refund
• Store credit

A refund may be provided when a replacement is not possible, not available, or not the most appropriate resolution.

If your refund is approved, it will be processed within 1–3 business days. Depending on your bank or payment provider, it may take an additional 5–10 business days for the funds to appear in your account.

7. Order Changes & Cancellation

Because our products are made-to-order, orders are processed quickly after purchase.

We may accommodate change or cancellation requests submitted within 2 hours of placing the order. Requests must be submitted within this timeframe. Processing time of requests may vary.

After this window, the order may already be in production and may no longer be eligible for modification or cancellation.

Once an order has entered production, it cannot be canceled for a full refund.

8. Shipping Delays and Carrier Issues

Delivery dates are estimates only and are not guaranteed. Shipping delays caused by carriers, customs, weather, high seasonal demand, or other external factors outside our control do not automatically qualify for refunds.

If a shipment is significantly delayed, we encourage customers to contact our support team so we can review the situation and assist where possible.

9. Delivered Orders & Chargeback Prevention

If tracking shows that an order was successfully delivered to the shipping address provided at checkout, the order will be considered fulfilled.

We strongly encourage customers to contact our support team before opening a payment dispute or chargeback. Most issues can be resolved more quickly through direct communication.

Submitting a chargeback for an order that was accurately produced from customer-provided information, marked as delivered, or otherwise compliant with this policy may delay resolution while documentation is reviewed by the payment provider.

10. Right to Investigate and Refuse Abuse

To protect our customers and our business from fraudulent or abusive activity, we reserve the right to investigate all claims and deny any request that:

• Lacks sufficient supporting evidence
• Falls outside the conditions stated in this policy
• Appears misleading, abusive, or fraudulent
• Involves repeated claims inconsistent with order history or submitted evidence

All resolutions are provided at our reasonable discretion in accordance with this policy.

11. Contact Information