Cancellation & Modification Policy

1. Order Cancellation

You may request cancellation of your order within 2 hours of placing it.

Requests must be submitted within this timeframe. Processing time of requests may vary.

After the 2-hour window, your order may already be in production and may no longer be eligible for cancellation.

Once an order has entered production, it cannot be canceled for a full refund.

2. Order Modification

You may request changes to your order within 2 hours of purchase. This may include updates to:

• Personalization details
• Shipping address corrections
• Product options such as size, color, or variant
• Other order-related adjustments

After the 2-hour window, modification requests are not guaranteed because the order may already be in production, packed, or prepared for shipment.

While we will do our best to assist when possible, requests submitted after this timeframe may be declined.

3. How to Request a Cancellation or Modification

To request a cancellation or modification, please contact us as soon as possible at support@woogive.com.

To help us review your request faster, please include:

• Your order number
• The requested change, or the reason for cancellation
• Your full name and shipping address

We will review your request and confirm whether the cancellation or modification can be completed.

4. Situations Where Requests May Be Declined

We may be unable to cancel or modify an order in the following situations:

• The request was submitted after the 2-hour window
• The order has already entered production
• The order has already been packed, handed off, or prepared for shipment
• The package has already shipped
• Personalized order details were already finalized based on customer-submitted information

In certain cases where modification is no longer possible, we may offer alternative solutions at our sole discretion.

5. Contact Information